Optic D2D Privacy Policy

1. Scope

This Privacy Policy explains how Summit AI LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information for Optic D2D, including our website, account signup flows, organization creation process, demo requests, support requests, SMS opt-in forms, and related customer communications.

2. Information We Collect

• Identity and contact information, such as name, mobile phone number, email address, and business contact details.
• Organization information, such as organization or company name, user role, team size, plan interest, and account setup details.
• Signup, onboarding, and support information, such as demo requests, organization creation questions, subscription setup details, and customer care notes.
• Product usage information, such as account, organization, team, lead, territory, map, and workflow activity within Optic D2D.
• Communication records, including text interactions, email responses, support messages, call notes, and appointment details.
• Website and device data, such as IP address, browser type, pages viewed, cookies, and analytics data.

3. How We Use Information

• To create, configure, and support Optic D2D organizations and user accounts.
• To respond to signup, demo, onboarding, billing, and support requests.
• To send customer care and account-related follow-up messages after you request help or submit an opt-in form.
• To provide and improve field sales, lead, map, territory, organization, and team management features.
• To maintain security, prevent abuse, troubleshoot issues, and comply with legal obligations.

4. How We Share Information

We do not sell personal information for unrelated third-party marketing. We may share information with service providers that help us operate Optic D2D, including hosting, authentication, payment, CRM, communications, analytics, email, and customer support providers. We may also share information with workforce members on a need-to-know basis and with legal authorities when required.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS Communications and Opt-Out

By submitting an SMS opt-in form and selecting the optional SMS consent checkbox, you consent to receive non-marketing text messages from Optic D2D, operated by Summit AI LLC, about your organization signup, account setup, onboarding, demo, or support request. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from texts and HELP for assistance. Consent is not a condition of purchase.

6. SMS Opt-In Records

SMS opt-in records may include your name, email address, mobile phone number, organization name, consent checkbox status, timestamp, source page, and submitted request details. We use these records to document consent and provide customer care or account onboarding follow-up.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect personal information. We retain personal information for business, legal, security, support, account administration, and compliance purposes as needed.

8. Your Rights

Depending on your state, you may have rights to access, correct, delete, or limit certain uses of your personal information. Email joseph@summitai-solutions.com for privacy requests.

9. Children

Optic D2D is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Third-Party Services

Optic D2D may use third-party service providers for hosting, authentication, payments, analytics, CRM, communication, support, and other operational functions. Their services are governed by their own terms and privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates are effective when posted, and the "Last updated" date will be revised.

12. Contact

Optic D2D is operated by Summit AI LLC
Address: 353 S 100 E, Salem, UT 84653
Phone: +1 (385) 283-7036
Email: joseph@summitai-solutions.com
Website: https://www.opticd2d.com